How we work ยท 03
Plan
Before work begins, we turn priorities into a clear scope so everyone knows what will happen, when it will happen, and who is responsible.
What happens in this step
- Define the requested outcome, included systems, assumptions, and exclusions
- Confirm timing, access needs, communication points, and any maintenance window
- Provide scope and pricing for approval before billable work begins
What you receive
- A written service plan or statement of work
- Clear authorization and communication expectations
- No surprises about the agreed work or price
We use each step to make the next decision easier. No work begins until the scope, timing, and pricing are agreed.